TRAINING FOR OUR investigation SUPPORT SOLUTIONS
With former police officers among its ranks, ChapsVision CyberGov takes particular care to provide high-quality training that is close to the operational realities experienced by investigators and analysts.
Over the past 10 years, our team has trained several thousand users. The average score received during these training courses has been 17.4 out of 20, which testifies to the professionalism and dedication of our team of trainers.
Mercure training
Standard User
Mercure Training
Advanced User
Mercure Training
Administrator
Mercure Standard User Training
TRAINING CODE: MV5_TRAIN_STD
LEVEL: Elementary
DURATION: 3 days
COURSE CONTENT: Theory and practical application
TRAINING TYPE: Open or closed
MAX NUMBER OF PARTICIPANTS: 10 per session
This basic training course is specifically designed for investigators new to Mercure. Its aim is to give them the basic principles of investigation telephony and the general operation of the software.
Each topic covered is accompanied by a theoretical part and individual use of the tool by the trainees through practical case studies. It provides a 360° view of the tool’s various capabilities, without going into all the advanced possibilities in detail.
- General presentation of telephony
- Terminology
- Interface and navigation
- Importing requisitions
- The results window and context menu
- Importing identities and relays
- Business queries
- Selection lists
- Non-contextual menus
- Information retrieval
Mercure Advanced User Training
COURSE CODE: MV5_TRAIN_ADV
LEVEL: Advanced Form. Std. Required
DURATION: 3 days
COURSE CONTENT: Theory and practical application
TRAINING TYPE: Open or closed
MAX NUMBER OF PARTICIPANTS: 10 per session
This advanced training course is specifically designed for investigators who have already taken the standard user training course and have worked with Mercure in real-life conditions over a period of time. It focuses on advanced functionalities and contexts of use through a series of selected themes. Each topic covered is accompanied by a theoretical part and individual use of the tool by the trainees on the basis of practical cases.
Topics covered:
- Introduction
- Deepening of basic concepts
- Import issues
- Data organisation
- Reading and interpreting data
- Analysis modes
- How to use events in Mercure
- Methodology for working on demarcation
- Methodology for detailed invoicing
- List methodology
- Specific points
Mercure Administrator training
TRAINING CODE: MV5_TRAIN_ADM
LEVEL: Elementary
DURATION: 1 day
COURSE CONTENT: Theory and practical application
TRAINING TYPE: Open or closed
MAX NUMBER OF PARTICIPANTS: 10 per session
This course is aimed at system administrators. It is made up of two half-day sections: the first deals with functional administration operations and the second with technical administration of the platform.
- General concepts
- Confidentiality management
- Role of the functional administrator
- Update procedures
- Database administration
- PGAdmin tool
- Role of the server administrator